The Joy of Computing － 公用電腦管理手冊

MaintainIT Project 是 TechSoup 底下一個由 Bill & Melinda Gates Foundation 所資助的計畫，主要目標是協助公共圖書館在共用電腦 (public computers) 的技術支援上有一個最佳典範。目前此計畫已經推出二本參考手冊(Cookbook)，並且可以免費下載。

1. A Cookbook for Small and Rural Libraries (pdf, 381 KB)
   鄉鎮圖書館在維護電腦系統正常運作上通常面臨了一些挑戰，如沒有時間、沒有經費、資源/支援有限..等。此本手冊將幫助你：
   • Assess system lock-down and disk-protection software
   • Perform routine maintenance—such as installing software updates and patches—to help sustain public computers.
   • Direct patrons to instructional resources for those with limited computer literacy skills.
   • Find and utilize resources that can assist with your public computers.
   • Identify methods for getting appropriate technical support.
2. Recipes for a 5-Star Library (pdf, 4.27 MB)
   如果想晉身為5星級的圖書館，那就不可錯過這本手冊。此書的內容主要是針對無線網路、電腦使用預約、列印管理、筆記型電腦出借計畫…等，當然中小型的圖書館是主要的適用對象。此本手冊將幫助你：
   • Assess your library patrons’ wireless needs and plan a secure wireless network.
   • Improve your wireless bandwidth and minimize wireless interference.
   • Determine how to appropriately implement library wireless service.
   • Consider the pros and cons of offering a 24/7 wireless connection.
   • Write and enforce a suitable wireless Acceptable Use Policy (AUP).
   • Use a PC Reservation method and time limit option that works for your library and patrons.
   • Better monitor printing and collection of fees.
   • Implement a laptop checkout program.

我下載看了第一本手冊並看了一些內容，發現內容很實用而且也提供一些免費的管理軟體，看來得花點時間仔細看看才行 :)